Refund Policy

Effective date: 28 March 2026

AllSorted is operated by Afiniti Global Ltd, registered in England & Wales.

Overview

AllSorted is a marketplace that connects customers with home service professionals. AllSorted is currently free to use for both customers and professionals — there are no subscription fees, listing fees, or app charges, and we take no commission. Payments for the work itself are made directly between customers and professionals; AllSorted does not handle or process those payments.

No Subscription or App Fees

Because AllSorted does not currently charge any subscription or app fees, there is nothing for us to refund. You will never be charged by AllSorted without first opting in.

If we introduce optional paid features or plans in future, we will update this policy with clear refund and cancellation terms before any charges apply. Any questions in the meantime can be sent to hello@allsorted.pro.

Service Disputes

Payments for home services are made directly between customers and professionals. AllSorted does not handle or process payments for individual jobs. However, we provide a dispute resolution process:

  • Professional cancellation: If a professional cancels a confirmed booking, the customer is not charged and may immediately rebook with another professional.
  • No-show: If a professional does not arrive for a confirmed booking, the customer can report a no-show through the app. Repeated no-shows result in account suspension.
  • Quality disputes: If you are unsatisfied with the quality of work, you can raise a dispute through the app within 72 hours of job completion. Our team will review the case and mediate between both parties.

Contact Us

If you have questions about this refund policy, contact us at: