Refund Policy

Effective date: 28 March 2026

AllSorted is operated by Afiniti Global Ltd, registered in England & Wales.

Overview

AllSorted is a marketplace that connects customers with home service professionals. Payments for services are made directly between customers and professionals. Subscription payments for professional accounts are processed by our payment partner, Paddle.com, who acts as the Merchant of Record for subscription billing.

Subscription Refunds

Professional subscription plans (Pro and Elite) are billed on a monthly or annual basis through Paddle. You may request a refund under the following conditions:

  • Within 14 days of purchase: If you are unsatisfied with the service, you may request a full refund of your most recent subscription payment. No questions asked.
  • After 14 days: Refund requests are reviewed on a case-by-case basis. We may offer a pro-rata refund for the unused portion of your billing period.
  • Annual plans: Annual subscriptions are eligible for a full refund within 14 days of purchase. After 14 days, we may offer a pro-rata refund based on the remaining months.

To request a subscription refund, email us at hello@allsorted.pro with your account email and reason for the request. Refunds are typically processed within 5–10 business days.

Cancellations

You can cancel your professional subscription at any time from your account settings. When you cancel:

  • Your subscription remains active until the end of the current billing period.
  • You will not be charged again after cancellation.
  • Your account reverts to the Free tier, and you retain access to basic features.

Service Disputes

Payments for home services are made directly between customers and professionals. AllSorted does not handle or process payments for individual jobs. However, we provide a dispute resolution process:

  • Professional cancellation: If a professional cancels a confirmed booking, the customer is not charged and may immediately rebook with another professional.
  • No-show: If a professional does not arrive for a confirmed booking, the customer can report a no-show through the app. Repeated no-shows result in account suspension.
  • Quality disputes: If you are unsatisfied with the quality of work, you can raise a dispute through the app within 72 hours of job completion. Our team will review the case and mediate between both parties.

Payment Processor

Subscription payments are processed by Paddle.com (Paddle Payments Ltd), who acts as the Merchant of Record for all subscription transactions. This means Paddle handles payment processing, invoicing, sales tax, and compliance on our behalf. When you subscribe, your payment details are collected and processed by Paddle — AllSorted does not store your payment card information.

For questions about a payment or charge from Paddle, you can contact Paddle directly or email us at hello@allsorted.pro.

Contact Us

If you have questions about this refund policy, contact us at: