Privacy Policy

Effective date: 28 March 2026

1. Introduction

AllSorted ("we", "us", or "our") operates the AllSorted mobile application for homeowners (the "Customer App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use the Customer App.

AllSorted is based in the United Kingdom. If you have any questions about this Privacy Policy, please contact us at hello@allsorted.pro.

2. Data We Collect

We collect the following categories of personal data:

Account information: name, email address, phone number.
Property information: postcode, property type (flat, house, bungalow, etc.).
Job information: job descriptions, job photos.
Location data: approximate location used to match you with nearby professionals.
Device information: device model, operating system, unique device identifiers.
Usage analytics: how you interact with the app, features used, and session data.

3. How We Use Your Data

To create and manage your account.
To match you with verified local professionals for your jobs.
To process payments and issue receipts.
To send push notifications about bid updates, booking confirmations, and service reminders.
To improve the app through usage analytics.
To prevent fraud and ensure the safety of our platform.
To comply with legal obligations.

4. Third-Party Services

We share data with the following third-party services:

Supabase: database hosting and user authentication.
Firebase: authentication, push notifications, and analytics.

These third parties process data on our behalf under data processing agreements and are required to protect your data in accordance with applicable law.

5. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

Contract: processing necessary to provide you with our services.
Legitimate interests: improving our app, preventing fraud, and ensuring platform safety.
Consent: where you have given explicit consent, such as for marketing communications.
Legal obligation: where we are required to process data by law.

6. Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your personal data ("right to be forgotten").
Right to data portability: receive your data in a structured, machine-readable format.
Right to restriction: request that we limit the processing of your data.
Right to object: object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, contact us at hello@allsorted.pro. We will respond within 30 days.

7. Data Retention

Account data: retained while your account is active and for 12 months after account deletion.
Job data: anonymised after 24 months.

After the retention periods above, your data is either deleted or fully anonymised so that it can no longer be linked to you.

8. Cookies and Tracking

The Customer App uses essential cookies only for authentication and session management. Analytics data is collected via Firebase Analytics to help us understand app usage patterns and improve the service. You can opt out of analytics collection in your device settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security reviews.

10. Children's Privacy

The AllSorted Customer App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that data promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the app and updating the effective date above. Your continued use of the app after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

AllSorted
Email: hello@allsorted.pro
United Kingdom